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Pause & Cancellation terms 

Create The Love Community

refund terms

New Members Only: While we do not anticipate buyer's remorse, we do understand that from time to time the CTL Community might not meet your needs. In the event that you do not believe  CTL Community™ is a fit, we are happy to offer a refund up to 48 hours after your first membership payment. If you need a refund, please send an email to hello@markgroves.com to begin the refund process. After this 48-hour period, all membership fee payments are final and will not qualify for a refund.

Other than the new member exception, we do not offer refunds or credits of any kind for recurring membership payments - it is the member's responsibility to cancel before their next scheduled billing date.

about the create the love community

ALIGNED™ is not intended to be a replacement for Therapy, but it can be a powerful complement to it. If you have unresolved trauma, our content may be triggering as it may bring up painful past memories. If you have any painful past trauma that has not been treated and negatively impacts your life, please consider speaking with a therapist before registering. If you are in need, please see our Get Help page for emergency resources.

emails

If you’re not seeing our emails, please check your spam/junk and promotions folders. If you still don’t see them, reach out to hello@markgroves.com.

platform access

We use the Mighty Networks platform for our community. If you’re having any trouble accessing it, please contact us at hello@markgroves.com.

login issues

If you’re seeing a login error that says “incorrect address," your email was likely entered incorrectly. Please contact hello@markgroves.com and include your name and the email address you signed up with and we will fix it for you.

courses

All Create The Love courses are not available for individual purchase, but are included in the Create The Love™  Community membership. You will have access to them for as long as you are a member.

For individual course purchases purchased before September 27, 2024, please contact hello@markgroves.com for support.

Emergency Support

If you or any other person are in an emergency situation, reach out to emergency services immediately. We meet you with so much compassion. Please view our Get Help page for a list of resources that may be able to help you.

The Mark Groves Podcast

guest pitches

If you’d like to be a guest on Mark’s podcast, please email podcast@markgroves.com and include a media kit for review. Please be aware we do receive heaps of inquiries for guests on the Mark Groves Podcast, if there is alignment our team will be in touch!

If you’d like Mark to be a guest on your podcast, please email podcast@markgroves.com and include a link to your podcast, as well as a media kit for review.

Sponsorship + Collaboration Requests

For any podcast inquiries including guest and topic suggestions, sponsorships, or other inquiries please contact podcast@markgroves.com.
If you’d like Mark to be a guest on your podcast, please email podcast@markgroves.com and include a link to your podcast, as well as a media kit for review.

Events, Retreats & Webinars

For any inquiries regarding events, retreats or webinars, please contact hello@markgroves.com.

MONTHLY MEMBERSHIP: Monthly members pay for access to the ALIGNED™ community on a monthly basis. This fee renews automatically each month on the same day as your original subscription date.

ANNUAL MEMBERSHIP: Annual members pay for the full year of the ALIGNED™ community in advance. This fee renews automatically each year on the anniversary of your original subscription date.

How to Pause Your Membership:
  • Members may PAUSE their membership for one or three months by filling out this form before their next scheduled billing date.
  • If you do not know this date, please email us at hello@markgroves.com
  • At the end of your next billing cycle, your membership will be paused and your access to Create The Love™ Community will be temporarily revoked.
  • No membership fees will be collected while your membership is paused.
  • Your access to Create The Love™ Community will automatically restart in one or three months and on this date, payment collection will also restart.
  • Following your restart date, you will continue to be automatically charged on that date every month to retain your membership access.
  • Once you submit the form above, a team member will be in touch to confirm the pausing of your membership.

How to Cancel Your Membership:
  • Members may CANCEL their membership by filling out this form before their next scheduled billing date.
  • If you do not know this date, please email us hello@markgroves.com
  • If you cancel with time left in your billing period, you can access ALIGNED™ until the end of the billing period.
  • After that, your membership to the Create The Love™ community will be revoked and no further fee will be collected.
  • You're also forfeiting your pricing tier meaning should you opt to rejoin us in future you will be subject to the active pricing at that time.
  • While you can cancel your membership which will ensure there’s no further billing, we do not offer refunds or credits of any kind.
  • Once you submit the form above, a team member will be in touch to confirm the cancellation of your membership.

For All Pauses and Cancellations:
  • Without a pause or cancellation request via the forms above before your next scheduled billing date, memberships will auto-renew.
  • Any pause or cancellation requests received on your billing date or after will not be honoured and you will be charged. We do not offer refunds or credits of any kind and the pausing or cancellation will take effect on the following billing date.

The Create The Love™ customer care team works Monday through Friday from 9am - 5pm Pacific Time. If you request a cancellation outside of regular business hours, this may result in your next billing cycle being charged.

Questions? Please email us at hello@markgroves.com.