FAQ'S
Create The Love Community
Emergency Support
If you or any other person are in an emergency situation, reach out to emergency services immediately. We meet you with so much compassion. Please view our Get Help page for a list of resources that may be able to help you.
The Mark Groves Podcast
Guest Pitches
If you’d like to be a guest on Mark’s podcast, please email podcast@markgroves.com and include a media kit for review. Please be aware we do receive heaps of inquiries for guests on the Mark Groves Podcast, if there is alignment our team will be in touch!
If you’d like Mark to be a guest on your podcast, please email podcast@markgroves.com and include a link to your podcast, as well as a media kit for review.
Sponsorship + Collaboration Requests
For any podcast inquiries including guest and topic suggestions, sponsorships, or other inquiries please contact podcast@markgroves.com.
If you’d like Mark to be a guest on your podcast, please email podcast@markgroves.com and include a link to your podcast, as well as a media kit for review.
If you’d like to be a guest on Mark’s podcast, please email podcast@markgroves.com and include a media kit for review. Please be aware we do receive heaps of inquiries for guests on the Mark Groves Podcast, if there is alignment our team will be in touch!
If you’d like Mark to be a guest on your podcast, please email podcast@markgroves.com and include a link to your podcast, as well as a media kit for review.
Sponsorship + Collaboration Requests
For any podcast inquiries including guest and topic suggestions, sponsorships, or other inquiries please contact podcast@markgroves.com.
If you’d like Mark to be a guest on your podcast, please email podcast@markgroves.com and include a link to your podcast, as well as a media kit for review.
Events, Retreats & Webinars
For any inquiries regarding events, retreats or webinars, please contact hello@markgroves.com.
Log in to the Membership Portal
https://aligned.mn.co
Login Issues?
If you’re seeing a login error that says “incorrect address," your email was likely entered incorrectly. Please contact hello@markgroves.com and include your name and the email address you signed up with and we will fix it for you.
How to Navigate the Portal
Watch this loom video.
Auto Renewal + Transparent Billing
All memberships auto-renew. Monthly members pay for access on a monthly basis. This fee renews automatically each month on the same day as your original subscription date. Annual members pay for the full year of the Create The Love Community™ in advance. This fee renews automatically each year on the anniversary of your original subscription date. You will receive reminder emails about upcoming payments, as well as receipts each time your membership payment is charged.
How to Update Your Billing Information
You can update your billing information anytime via our member billing portal. Changing your payment method in Settings in Mighty Networks will not update your payment method, as we use a third-party payment processor for all payments.
How to Cancel Your Membership
You can cancel your membership anytime via your member billing portal. Deactivating your Mighty Networks account does NOT cancel the billing, you must cancel within the billing portal. Once you cancel, you will retain membership access until the end of your billing period.
If you need assistance cancelling your membership, fill out this form or email us at hello@createthelove.com before your next scheduled billing date and we will assist you.
Refund Policy
We do not offer refunds or credits more than 48 hours after your first payment. While we do not anticipate buyer's remorse, we do understand that our community might not meet your needs. After this 48-hour period, all membership payments are final and will not qualify for a refund. To request a refund within 48 hours of your first payment, please send an email to hello@createthelove.com.
We do not offer refunds or credits outside of this - it is your responsibility to cancel before your scheduled billing date. We send you reminders before you are billed, and receipts when you are billed.
Customer Service Support
For any billing or account support, email us at hello@createthelove.com. We typically respond within 24-28 hours Monday through Friday from 9am - 5pm Pacific Time. If you request a cancellation outside of regular business hours, this may result in your next billing cycle being charged.
For everything else, email Community Manager Jo at joanna@createthelove.com.
Disclaimer
The Create The Love Community is not intended to be a replacement for Therapy, but it can be a powerful complement to it. If you have unresolved trauma, our content may be triggering as it may bring up painful past memories. If you have any painful past trauma that has not been treated and negatively impacts your life, please consider speaking with a therapist before registering. If you are in need, please see our Get Help page for emergency resources.
https://aligned.mn.co
Login Issues?
If you’re seeing a login error that says “incorrect address," your email was likely entered incorrectly. Please contact hello@markgroves.com and include your name and the email address you signed up with and we will fix it for you.
How to Navigate the Portal
Watch this loom video.
Auto Renewal + Transparent Billing
All memberships auto-renew. Monthly members pay for access on a monthly basis. This fee renews automatically each month on the same day as your original subscription date. Annual members pay for the full year of the Create The Love Community™ in advance. This fee renews automatically each year on the anniversary of your original subscription date. You will receive reminder emails about upcoming payments, as well as receipts each time your membership payment is charged.
How to Update Your Billing Information
You can update your billing information anytime via our member billing portal. Changing your payment method in Settings in Mighty Networks will not update your payment method, as we use a third-party payment processor for all payments.
How to Cancel Your Membership
You can cancel your membership anytime via your member billing portal. Deactivating your Mighty Networks account does NOT cancel the billing, you must cancel within the billing portal. Once you cancel, you will retain membership access until the end of your billing period.
If you need assistance cancelling your membership, fill out this form or email us at hello@createthelove.com before your next scheduled billing date and we will assist you.
Refund Policy
We do not offer refunds or credits more than 48 hours after your first payment. While we do not anticipate buyer's remorse, we do understand that our community might not meet your needs. After this 48-hour period, all membership payments are final and will not qualify for a refund. To request a refund within 48 hours of your first payment, please send an email to hello@createthelove.com.
We do not offer refunds or credits outside of this - it is your responsibility to cancel before your scheduled billing date. We send you reminders before you are billed, and receipts when you are billed.
Customer Service Support
For any billing or account support, email us at hello@createthelove.com. We typically respond within 24-28 hours Monday through Friday from 9am - 5pm Pacific Time. If you request a cancellation outside of regular business hours, this may result in your next billing cycle being charged.
For everything else, email Community Manager Jo at joanna@createthelove.com.
Disclaimer
The Create The Love Community is not intended to be a replacement for Therapy, but it can be a powerful complement to it. If you have unresolved trauma, our content may be triggering as it may bring up painful past memories. If you have any painful past trauma that has not been treated and negatively impacts your life, please consider speaking with a therapist before registering. If you are in need, please see our Get Help page for emergency resources.