Our refund policy can be read here. We strongly believe in the work that we do and our offerings therefore to honour our policy, the Create The Love team will keep you accountable in meeting the conditions upon your request for refund.

In the first lesson of every course is an FAQ section that answers all questions about the course, what’s included, the pace to complete, and any additional information you may need to know.

We guarantee that you will have access to the course for a minimum of 6 months.

First thing’s first – check your spam folder and ensure our messages haven’t gotten lost in digital outer space. Secondly, ensure you’re subscribed. If these don’t work, reach out to [email protected].

If there is an issue with billing, it is the responsibility of the purchaser to alert the company of the error and maintain awareness of transactions posting to their account. We will notify you once. If you (the purchaser) do not update your details, your course access will be revoked.

Our billing system is automated and we don’t have the ability to pause or adjust your billing cycle. If you are registered in a course and have a failed payment, the system will retry the charge 7 days later. If your payment fails after retrying, your plan will be cancelled and access will end.

Here is the link to the login page to access your purchased courses: https://mark-groves.mykajabi.com/login

It’s likely that your email was entered incorrectly. Please contact [email protected] and include your name, the email address you signed up with and the name of the course that you’ve purchased.

If you are having issues at checkout please contact customer service support at [email protected] prior to purchasing so we can troubleshoot with you.

At the checkout page, enter the code in the “Coupon Code” field. Please make sure you are entering the code in all CAPS and not using any spaces. Click the “Apply” button to ensure your code has been applied before you complete your purchase. All discount codes should be visible at checkout and if you do not see the discount applied and are prompted with an invalid coupon pop-up, the code was not accepted. Please note most codes have an expiry date. Try entering it again and checking details of the code.

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