faq

Frequently Asked Questions

You’ve got questions. We’ve got answers!

Courses and Webinars

What’s your course refund policy?

Our refund policy can be read here. We strongly believe in the work that we do and our offerings therefore to honour our policy, the Create The Love team will keep you accountable in meeting the conditions upon your request for refund.

How does the course I purchased work? What’s the process? Are there daily emails?

In the first lesson of every course is an FAQ section that answers all questions about the course, what’s included, the pace to complete, and any additional information you may need to know.

How long will I have access to the course for?

We guarantee that you will have access to the course for a minimum of 6 months.

I’m not getting any of the emails for my course - who do I contact?

First thing’s first – check your spam folder and ensure our messages haven’t gotten lost in digital outer space. Secondly, ensure you’re subscribed. If these don’t work, reach out to [email protected].

What do I do if there is an issue with billing?

If there is an issue with billing, it is the responsibility of the purchaser to alert the company of the error and maintain awareness of transactions posting to their account. We will notify you once. If you (the purchaser) do not update your details, your course access will be revoked.

I’m on a payment plan and my payment failed. Can I skip a payment or change my billing cycle?

Our billing system is automated and we don’t have the ability to pause or adjust your billing cycle. If you are registered in a course and have a failed payment, the system will retry the charge 7 days later. If your payment fails after retrying, your plan will be cancelled and access will end.

I can’t get access to my course that I purchased, how do I login?

Here is the link to the login page to access your purchased courses: https://mark-groves.mykajabi.com/login

It’s saying my email is invalid - what do I do?

It’s likely that your email was entered incorrectly. Please contact [email protected] and include your name, the email address you signed up with and the name of the course that you’ve purchased.

I forgot to use a promo code at purchase, can you apply the discount?

If you are having issues at checkout please contact customer service support at [email protected] prior to purchasing so we can troubleshoot with you.

I’m trying to use a code and it isn’t working?

At the checkout page, enter the code in the “Coupon Code” field. Please make sure you are entering the code in all CAPS and not using any spaces. Click the “Apply” button to ensure your code has been applied before you complete your purchase. All discount codes should be visible at checkout and if you do not see the discount applied and are prompted with an invalid coupon pop-up, the code was not accepted. Please note most codes have an expiry date. Try entering it again and checking details of the code.

Do you have any promo codes or discounts if I refer people to courses?

Keep an eye on @createthelove on Instagram and be sure to sign up for our newsletter for Mark’s insight, perks and discounts! We do not currently have an affiliate or referral program in place.

1:1 Coaching

Do you offer private coaching sessions or 1:1 sessions?

Thanks for your interest in our team stepping into your space of growth! Mark is no longer taking private coaching sessions, but we have 2 coaches that we know and trust to facilitate Mark’s programs. To find out more about these coaches and to apply, please head here for more details.

Can I have a coaching session with Mark?

Mark is no longer taking private sessions with clients. Please head here to see our recommended coaches.

How do I choose which coach to work with?

A good place to start would be to take a look at each of the coaches web pages, find out their key focuses here, and see which coach you feel the most aligned with. That said, both of these coaches are kickass humans and are more than capable of helping you step into your healing.

How do I become a coach?

Good things come to those who wait! Sign up for our newsletter for updates regarding our Create The Love coaching certification course expected to launch spring of 2021.

Mark Groves

How do I apply to be a guest on Mark’s podcast?

Thank you for your interest! Please email [email protected] and include a media kit for review. Please be aware we do receive heaps of inquiries for guests on the Mark Groves Podcast, if there is alignment our team will be in touch!

How do I apply to have Mark be a guest on my podcast?

We are flattered!! Please email [email protected] and include a link to your podcast, as well as a media kit for review.

Where do I send sponsorship, collaboration or press inquiries to?

Please head here and select your inquiry type and provide as many details as possible.

Still have a question?

Please connect with us directly! A member of the Create The Love team will get in touch with the A to your Q as soon as possible.

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