faq

Frequently Asked Questions

You’ve got questions. We’ve got answers!

Courses and Webinars

What’s your course refund policy?

Each of our courses come with a 14 day guarantee. Our refund policy can be found here.

Are Create The Love Courses a replacement for Therapy? Are they right for me to take if I have some painful and unresolved trauma?

Create The Love courses are not intended to be a replacement for Therapy, but they can be a powerful complement to it. Most Create The Love courses are based on exploring your past and understanding it in order to understand the way you show up today. If you have unresolved trauma, our content may be triggering as it may bring up painful past memories. If you have any painful past trauma that has not been treated and negatively impacts your life, please consider speaking with a therapist before purchasing any of our courses. If you are in need, please see our Get Help page for emergency resources.

How does the course I purchased work? What’s the process?

All Create The Love courses are hosted by Kajabi. Upon sign up, you can create your password. If you didn’t create one, Kajabi will send you a temporary password shortly after purchase. Please check your spam + promotions folders. In the Intro module of every course is an FAQ section that answers all questions about the course, what’s included, the pace to complete, and any additional information you may need to know. If you didn’t get any emails from Kajbi, email us at [email protected].

All courses have:

  • Video + audio lessons
  • Journaling exercises
  • PDF worksheets
  • Meditations + other expansive media
  • Bonus resources
  • Coaching support from Create The Love Coach Nick Solaczek
  • Community comment threads on each lesson
  • Most courses will have access to past live call recordings + scheduled future live calls.
How long will I have access to the course for?

We guarantee that you will have access to each course on the Kajabi platform for 12 months from your purchase date. BUT! Most content is downloadable, and you can keep that forever!

Does my course come with live calls and what if I can't make them?
  • We periodically host live calls for all of our courses. If there is one coming up in a course you’re looking into buying, it will be listed on our course purchase pages.
  • If you can’t make it live, you’ll have access to the recording within 24 hours of the call.
  • Once you purchase a course, you will likely have access to past live calls we’ve done for that course.
  • AND, if we have any future live calls that fall within your 12-month course access (yay!), you’re of course invited to those, too! We’ll email you a reminder or two so you never miss a thing!
  • The live calls are Zoom webinar-style, where you can see & hear Mark but he cannot see or hear you. You can ask Mark questions and interact with him & The Create The Love Community in the Zoom Chat.
I'm hearing and/or vision impaired, do Create The Love courses accomodate me?

Yes! Each of the lessons that feature a video or meditation will have a downloadable audio version in the Downloads section. Also, you can turn on Closed Captioning (English) for the videos as well, and read those as captions or in long form/paragraph style.

I’m not getting any of the emails for my course - who do I contact?

First thing’s firstcheck your spam/junk and promotions folders. If you still don’t see them, reach out to [email protected], and we’ll investigate!

What happens if my payment fails or I need to update my credit card information?

If your payment doesn’t go through, we will notify you and you will also receive a notification from Stripe or PayPal. If you purchased using a credit card right on the Kajabi checkout page, you can change your credit card information right inside of your profile settings (click your face icon in the top right) after login into to Kajabi. If you purchased using PayPal, you can log in directly to PayPal and adjust the payment method for the recurring payment plan under Create The Love. The system will retry the charge 7 days later, and if your payment method fails a second time, your course access will be automatically revoked.

I can’t get access to my course that I purchased, how do I login?

Here is the link to the login page to access your purchased courses: https://mark-groves.mykajabi.com/login

If you don’t see your course there, either the purchase didn’t go through, or, it may be under a different mail address. Please contact us at [email protected] and we’ll help you figure this out.

It’s saying my email is invalid - what do I do?

It’s likely that your email was entered incorrectly. Please contact [email protected] and include your name, the email address you signed up with and the name of the course that you’ve purchased.

I'm having issues checking out.

If you are having issues at checkout please contact support at [email protected] so we can troubleshoot with you.

I’m trying to use a code and it isn’t working?

At the checkout page, enter the code in the “Coupon” field. Please make sure you are entering the code in all CAPS and not using any spaces. Click the “Apply” button to ensure your code has been applied before you complete your purchase. All discount codes should be visible at checkout, and if you do not see the discount applied and are prompted with an invalid coupon pop-up, the code was not accepted. Please note that most codes have an expiry date. Try entering it again and checking the details of the code.

Important: Please note that coupons are only applicable to full payments, not payment plans.

Do you have any promo codes or discounts if I refer people to courses?

Keep an eye on @createthelove on Instagram and be sure to sign up for our newsletter for Mark’s insight, perks, and discounts! We do not currently have an affiliate or referral program in place.

1:1 Coaching

Do you offer private coaching sessions or 1:1 sessions?

Thanks for your interest in our team stepping into your space of growth! Mark is no longer taking private coaching sessions, but we have 2 coaches that we know and trust to facilitate Mark’s programs. To find out more about these coaches and to apply, please head here for more details.

Can I have a coaching session with Mark?

Mark is no longer taking private sessions with clients. Please head here to see our recommended coaches.

How do I choose which coach to work with?

A good place to start would be to take a look at each of the coaches web pages, find out their key focuses here, and see which coach you feel the most aligned with. That said, both of these coaches are kickass humans and are more than capable of helping you step into your healing.

How do I become a coach?

Good things come to those who wait! Sign up for our newsletter for updates regarding our Create The Love coaching certification course expected to launch spring of 2022.

I need help, or I have an emergency. Where can I go?

If you or any other person are in an emergency situation, reach out to emergency services immediately. We meet you with so much compassion. Please view our Get Help page for a list of resources that may be able to help you.

Mark Groves

How do I apply to be a guest on Mark’s podcast?

Thank you for your interest! Please email [email protected] and include a media kit for review. Please be aware we do receive heaps of inquiries for guests on the Mark Groves Podcast, if there is alignment our team will be in touch!

How do I apply to have Mark be a guest on my podcast?

We are flattered!! Please email [email protected] and include a link to your podcast, as well as a media kit for review.

Where do I send sponsorship, collaboration or press inquiries to?

Please head here and select your inquiry type and provide as many details as possible.

Still have a question?

Please connect with us directly via email at [email protected]. A member of the Create The Love team will get in touch with the A to your Q as soon as possible.

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